A clear place to start
Share the moving date, key arrangements, room count and whether the property will be empty. The team can then discuss scope and availability for your move.
One service conversation, two different moments
An outgoing clean is shaped by what remains after packing and moving. An incoming clean is shaped by what you want ready before unpacking. If both properties need attention, describe them as separate jobs so neither scope gets lost.
| Moving out | Moving in |
|---|---|
| Aim to clear belongings before the agreed clean. | Confirm you have access before arranging a cleaner. |
| Keep time for a final walkthrough and key return. | Plan empty storage and essential rooms before unpacking. |
| Identify tasks being done by flatmates or others. | Explain which areas are already clean and which need work. |
| Record any unresolved condition concerns. | Separate cleaning needs from repairs or defects. |
Agree the room list and any extras
Use the property’s actual condition to shape the brief. An empty home may make surfaces easier to reach, but cupboards, appliances, windows and carpets still need clear instructions. Do not assume that the phrase “move-out clean” includes every item.
- Kitchen: specify surfaces and whether empty cupboard or appliance interiors are requested.
- Bathrooms: name the rooms and any build-up or difficult marks.
- Living areas and bedrooms: identify floors, reachable edges and storage.
- Windows and carpets: ask whether separate specialist work should be quoted.
- Rubbish and belongings: arrange their removal and confirm the clean can start.
Keep handover expectations realistic
For residential tenancies, Tenancy Services describes the standard as reasonably clean and tidy. Its guidance also says professional carpet cleaning is not automatically required. A paid clean is a choice for practical help; it does not decide a bond outcome or replace resolving condition issues with the other party.
- Confirm your final access window and when keys must be returned.
- Keep power and water arrangements available for the agreed work.
- Leave time to look through the property after cleaning.
- Ask questions about any missed agreed task before the handover.
Make it practical
An example to adapt
“Our two-bedroom property will be empty after the movers leave. Keys are due back the following day. Please confirm availability and quote the kitchen, bathroom and floors. We also want advice on whether the windows or carpet need a separate booking.”
A few helpful details
Can you guarantee our bond will be returned?
No. Bond outcomes depend on matters beyond a cleaning service. This page offers cleaning help without a bond-return promise.
Can I book before knowing the exact moving time?
You can enquire early, but tell the team which timings remain uncertain. Confirm access, scope and availability directly before relying on an appointment.
Helpful references
Service information checked 20 September 2026. Guides are planning aids; confirm the scope for your space.