Make the enquiry property-specific
Tell us the town and street, whether the home will be occupied or empty, and the carpeted areas to assess. A short access description helps us plan how equipment will reach those areas.
Give us more than a regional address
A Kāpiti enquiry is most useful when it names the actual town and entrance. Include your Paraparaumu, Waikanae or other Kāpiti address and explain where a vehicle can stop legally. If the property has a gate, long path, steps or a shared entrance, describe that route.
Town-centre parking arrangements vary by street. Check the signs near your property and tell us about an off-street option if one is available. We’ll confirm the visit arrangements for your address when we discuss the job; keep preferred dates flexible until then.
Map rooms, traffic lanes and marks
Write down every carpeted area you want assessed, including stairs and the routes between rooms. Add the main concern in each area. This is more useful than describing the whole carpet as needing a refresh, especially if some rooms have different wear or different carpet.
| Record | An example of useful detail |
|---|---|
| Room and concern | Lounge: visible traffic lane between the entrance and seating. |
| Carpet information | Manufacturer or care label, if available; note when the fibre is unknown. |
| Mark history | Spill type, when it happened and products already tried. |
| Furniture | Sofa stays in place; small tables and loose items can be cleared. |
Our carpet cleaning in Wellington page explains the broader service. Keep care information and photos together so we can discuss the actual carpets in your Kāpiti property.
Choose the room sequence before the visit
When the home remains occupied, identify a place for people and pets outside the work area. Think about which hallways connect to essential rooms and tell us if a bedroom must remain accessible. We can discuss the sequence alongside the cleaning approach.
For an empty property, organise the agreed rooms to be clear before cleaning begins. Ask who will handle keys and who will receive the handover instructions. Avoid arranging furniture delivery or immediate room use until aftercare has been discussed.
- Clear small belongings from the areas in the quote.
- Agree what happens to furniture before moving heavy items.
- Keep the equipment route and the correct entrance available.
- Ask when normal foot traffic and furniture can return.
Keep the carpet information with the handover
If a spill prompted the enquiry, our carpet stain guide helps you record the first steps and previous treatments. Share that history when you contact us, along with any manufacturer instructions.
After cleaning, follow the advice given for your carpet and the method used. Ask about any areas that need further discussion and keep the instructions available to everyone using the property. Drying and room use should be planned around this job, rather than a generic time estimate.
A Kāpiti carpet enquiry
“We’re in Waikanae and would like the lounge, hallway and two bedrooms assessed. The home will be occupied. We can clear loose items, but the beds will stay. A shared drive leads to the side door with two steps. Please discuss the carpet traffic lanes, suitable visit arrangements and how to use the rooms afterwards.”
Replace the example with your actual town, entrance and priorities. Include a contact number and preferred dates so we can arrange the next step.
Your questions, answered
What should I include in a Kāpiti enquiry?
Send the town, street address, room list and access details. We’ll discuss the cleaning scope and confirm suitable arrangements for your property.
Can cleaning be planned while we stay in the home?
Tell us which rooms need to remain accessible and where people and pets can stay. We’ll discuss a practical sequence and the aftercare needed for the agreed work.