A clear place to start
Clear the surfaces and routes that need cleaning, explain your priorities and agree access. Peace of Mind brings equipment and products; share any particular care instructions in advance.
Make the work area easy to reach
Begin in the rooms on the agreed task list. Put loose belongings where you want them to live so the cleaner does not have to make decisions about your possessions. You do not need to perform the cleaning tasks you have arranged for the team to do.
- Lift loose clothing, toys and cables from the floor where practical.
- Clear enough space on kitchen and bathroom surfaces to make them accessible.
- Put away personal paperwork, valuables and fragile keepsakes.
- Identify rooms or items that should be left untouched.
- Ask before moving heavy furniture; confirm who is responsible for it.
Arrange entry and household practicalities
Confirm whether you will be there and how the team should arrive. Give clear parking or building-entry information where relevant. Arrange a suitable direct exchange for keys or alarm instructions rather than putting security details in a broad enquiry.
| Before the visit | What to confirm |
|---|---|
| Pets | Where they will be during the clean and any doors that must stay closed. |
| Working from home | Rooms in use for calls and a sensible order for cleaning. |
| Surface care | Special finishes and the manufacturer instructions you want followed. |
| Products | Preferences or concerns to discuss before products are selected. |
| Finishing up | Lock-up arrangements and who to contact with questions. |
Leave a short note, not a second task list
Your note should clarify the agreed job. New work added at the door may need extra time or a revised quote, so ask first. Put the most important outcome at the top and distinguish a request from an instruction that has already been accepted.
- Name the two or three priorities already discussed.
- Point out an existing mark or damaged surface.
- Explain any change in access or room use.
- List questions for a later visit rather than silently expanding this one.
- Keep a way for the team to reach you if a decision is needed.
Make it practical
An example to adapt
“Today’s priorities are the bathroom and floors, as agreed. Please leave the study closed; I’ll be on calls there. The cat will be in the spare room. The kitchen bench has care instructions beside it. Please contact me before adding any work outside the quote.”
A few helpful details
Should I leave out a vacuum and products?
Peace of Mind supplies equipment and products. If a surface needs a particular product, discuss it before the visit rather than assuming it will be used.
What if I cannot clear everything?
Tell the team what is practical for you. Agree which areas are accessible and whether the scope needs adjusting; do not assume organising or moving belongings is included.
Helpful references
Service information checked 20 September 2026. Guides are planning aids; confirm the scope for your space.