A clear place to start
Peace of Mind offers carpet cleaning. Send the room list, carpet information and areas of concern, and ask the team to confirm the approach and aftercare for your property.
Tell us what the carpet needs
A room count is a starting point. The type of carpet, how it is used and the condition of particular areas also help explain the job. Share any manufacturer care information you have; if you do not know the fibre, say so rather than guessing.
- List the rooms, hallways, stairs and landings you want assessed.
- Describe high-traffic areas and any visible spots or discolouration.
- Mention when a spill happened and any treatment already tried.
- Explain whether the property will be occupied or empty.
- Flag loose edges, existing damage or areas you do not want disturbed.
Set realistic expectations for the visit
Cleaning and repair are different jobs. A persistent mark or changed colour may not respond like ordinary surface dirt. Ask what the team expects to improve and what it cannot determine until it has assessed the carpet.
| Question | Why it belongs in your enquiry |
|---|---|
| What areas are included? | Stairs, hallways and furniture-covered sections need clear boundaries. |
| Who moves furniture? | Agree what can be moved and what will be cleaned around. |
| What aftercare will be needed? | Plan room use and follow instructions for your carpet and the agreed method. |
| How should we allow for drying? | Ask for advice for the actual job rather than relying on a generic time online. |
Plan around using the rooms again
Tell the team if carpet cleaning is part of a move, a home refresh or an office clean. The order matters when people, boxes and furniture need to use the same space. Allow flexibility until the cleaning approach and likely room-access needs have been discussed.
- Keep small belongings off the floor and an entry route clear.
- Arrange a place for people and pets away from the work area.
- Ask when furniture and normal foot traffic can return.
- Keep the cleaner’s aftercare instructions with your room plan.
Make it practical
An example to adapt
“We’d like the lounge, hallway and three bedrooms assessed. There are traffic marks near the entrance and a spill in the lounge. The bedrooms have heavy furniture. Please confirm what can be cleaned around, preparation needed and how to plan drying before we use the rooms.”
A few helpful details
Do you guarantee stain removal?
No stain-removal guarantee is made on this page. Explain the mark and any previous treatment so the team can discuss realistic expectations.
Is professional carpet cleaning compulsory when moving out?
Tenancy Services says tenants must leave premises reasonably clean and tidy and do not automatically have to have carpets professionally cleaned. Consider your actual situation and the official guidance linked below.
Helpful references
Service information checked 20 September 2026. Guides are planning aids; confirm the scope for your space.