A clear place to start
Window cleaning is a separate Peace of Mind service. Describe the glazing, condition and access so the team can confirm what is suitable and how it should be quoted.
Make the glazing list clear
“All the windows” can mean different things to different people. Walk around the property and list the rooms or sides of the building you want included. Separate inside and outside glass and identify anything beyond the main panes.
| Part of the job | Information to give |
|---|---|
| Inside glass | Rooms, furniture in front of windows, blinds or items on sills. |
| Outside glass | Storey, ground levels, gates, slopes and obstacles. |
| Frames, sills and tracks | Whether these need attention as well as the glass; confirm inclusion. |
| Unusual glazing | Skylights, roof windows or hard-to-reach panes needing assessment. |
| Marks or residue | Describe paint, adhesive or persistent staining instead of assuming it will lift. |
Access matters before an appointment
Wellington properties can have steps, narrow paths or changing ground levels. A photograph from a safe position can help explain the setting, but the team may need more information before accepting the work. Do not climb or lean out to measure a difficult window.
- Mention the number of storeys and which panes are difficult to reach.
- Explain parking, gates and access through neighbouring or shared areas.
- Identify any fragile landscaping or obstructions below the glass.
- Ask the team to confirm suitable access and which panes are included.
No height, high-rise or specialist-access capability is promised here. Any difficult-access work needs direct confirmation.
Prepare the agreed areas
Once the scope is confirmed, clear small belongings from the relevant sills and make an indoor route available. Agree who will move larger furniture. Let the team know about pets and any rooms that need to remain closed.
- Check whether inside access is required and who will let the team in.
- Confirm whether frames and tracks are part of this visit.
- Share manufacturer care notes for unusual glass or finishes.
- Agree how any access or weather-related change will be communicated.
Make it practical
An example to adapt
“We’d like a quote for the living-room and bedroom windows. Please separate inside and outside glass and confirm whether sills and tracks can be included. The rear of the house has steps and one difficult upper window; we can send photographs for assessment.”
A few helpful details
Are inside and outside windows both included?
Specify the sides you want cleaned and confirm them in the quote. A general window-cleaning request does not establish the exact scope.
Will every mark disappear?
Some marks may relate to damage or persistent residue. Describe them before the visit so expectations and any limitations can be discussed.
Helpful references
Service information checked 20 September 2026. Guides are planning aids; confirm the scope for your space.