A useful first enquiry
Send your Upper Hutt address, rooms and stairs to include, and any marks you want assessed. Add the route from the unloading point to the rooms, especially where steps or an upstairs entrance are involved.
Choose a room order for an occupied home
Start with the areas that matter most: perhaps the lounge traffic lane, a hallway linking bedrooms, or stairs that connect two floors. A room count alone does not show how people will move through the house during the visit. Sketch the route between the entrance and each area you want cleaned.
| Area to include | What to decide |
|---|---|
| Lounge | Which small items can be cleared and which furniture will stay. |
| Bedrooms | Whether each room can be made available and where belongings will go. |
| Hallway and stairs | How people will reach rooms while work is underway. |
| Landing or study | Whether these connecting or smaller areas belong in the quoted scope. |
Let us know if you are staying home or arranging access while away. We’ll discuss a sequence that suits the agreed job and explain how to plan normal room use afterwards.
Give us the actual entrance and unloading point
For an address near central Upper Hutt, check the time limit on the street you expect us to use. Free parking can still have a time limit. If you have an off-street space, explain where it is and whether the path to the door includes gates, steps or a shared driveway.
- Include the street number, unit number and best entrance.
- Describe the distance and route from the vehicle to the carpeted rooms.
- Tell us about shared access or a parking space that needs permission.
- Provide a contact number for an arrival question.
We’ll confirm the practical arrangements for your address. Avoid reserving a visit around an assumed parking space or a fixed finishing time before we have discussed the job.
Give us the carpet’s history
A care label, invoice or manufacturer’s name can help identify the carpet. Send a photo if you have that information. For a mark, describe the spill, when it happened and which products you have already used. Keep a wide photo showing its location as well as a closer view.
Our carpet stain guide explains how to record a spill and check care instructions. For the broader service, read about carpet cleaning in Wellington. Cleaning plans should reflect the actual carpet, including any existing damage or colour change.
Agree furniture and room-use arrangements
Clear toys, loose belongings and small floor items from the agreed areas. Ask us which furniture needs attention before the visit, rather than moving heavy pieces on your own. Set aside a place for pets and keep the equipment route clear.
At the end of the clean, follow the advice for your carpet and the agreed method before replacing furniture or returning to normal foot traffic. If your timing depends on visitors, movers or another booking, raise that when you enquire.
A simple Upper Hutt room brief
“Our Upper Hutt home has a lounge, hall, three bedrooms and one flight of stairs to include. We’ll clear loose items, but bedroom furniture will remain. There is a driveway space beside the front steps. Please assess the hall traffic marks and advise how to plan access to the bedrooms afterwards.”
If you also want help with everyday surfaces, keep those priorities in a separate Upper Hutt house cleaning enquiry so the two scopes are clear.
Your questions, answered
Should I move every piece of furniture?
Tell us what is in each room and we’ll agree what needs to move or be cleaned around. Clear small floor items, and discuss heavy furniture before the visit.
Can I give you a preferred visit time?
Yes. Send your preferred timing with the address and room list so we can discuss availability and suitable access arrangements.