Rooms, condition and access
List the carpeted spaces, the marks you want assessed and the furniture staying in place. Then add your Lower Hutt address and the practical route from the vehicle to those rooms.
Include the spaces between the rooms
Carpet enquiries often start with bedrooms and a lounge, but hallways, landings and stairs can be important parts of the job. Name each area you want included so the quotation and the visit have the same boundaries. Tell us about furniture-covered sections separately from open floor space.
| Property situation | Useful scope details |
|---|---|
| An occupied home | Rooms available on the day, items you can clear and furniture remaining. |
| An empty property | When belongings leave, access to every room and the key-return timetable. |
| A carpeted workplace | Occupied areas, visitor routes and the person coordinating building entry. |
See our carpet cleaning in Wellington service for the main carpet-care discussion. This Lower Hutt enquiry plan helps us arrange that work for your particular property.
Match the address to the right entrance
For a central Lower Hutt or Petone address, describe the actual entrance and the parking arrangements on that street. A shopfront address, rear access and a shared residential entry can lead to quite different equipment routes. Check current signs and any building instructions when preparing your enquiry.
If the easiest entrance is around the corner or down a shared drive, include a brief description or photo. Tell us about steps, gates and lifts before the visit. We can then discuss unloading and access without relying on an assumed space outside the front door.
- Street and unit number, plus the door we should use.
- Legal unloading or parking options you know about.
- Any shared path, gate or lift arrangement.
- The person who can answer an access question on the day.
Record what happened before the clean
For a specific mark, note what was spilled, roughly when it happened and any cleaning products already used. If you have carpet-care instructions, send those too. A photo showing the wider area helps distinguish a local mark from a larger traffic lane.
Our first steps for carpet stains can help you decide what information to keep. Discuss persistent marks with us before adding another product. The condition of the fibres and any colour change will affect the assessment.
Plan the job around the property’s next use
In an occupied home, agree where people and pets will stay and which rooms need access throughout the visit. In an empty property, arrange the cleaning after the agreed areas are clear. Confirm furniture responsibilities and ask us about room use and aftercare for the agreed method.
If cleaning is part of a move, coordinate it with your Lower Hutt end-of-tenancy clean. Keeping the room clean, specialist carpet work and key handover as separate items makes the order easier to organise.
An example to send with your address
“Please quote for the lounge, two bedrooms and connecting hallway at our Lower Hutt property. The house will be empty after the movers leave. There is a mark near the lounge door; we can send photos and the product used on it. The entrance is off the shared rear driveway. Please confirm preparation and aftercare.”
Add any stairs or furniture that will remain, your preferred dates and the deadline for using the property again. We’ll discuss the details before confirming the clean.
Your questions, answered
Can I include the hall and stairs?
Yes, list them explicitly in your enquiry so we can discuss them as part of the quote. Include any landings or smaller connecting areas too.
Do photos replace an assessment?
Photos help us understand the space and the concerns you have. We’ll discuss whether more information or an assessment is needed before confirming the work.